ABOUT

FLIGHT DELAY ACCESS PASS

Turn an unexpected flight delay into a chance to relax in style with access to a comfortable lounge, complimentary Wi-Fi, snacks and refreshments.

With Flight Delay Access Pass, you and up to four travelling companions may be eligible for complimentary access to more than 1,800 participating airport lounges across more than 100 countries if your registered flight is delayed by 120 minutes or more.

And where lounge access isn’t available, you may be able to take advantage of special dining offers at selected cafés and restaurants*.

Simply register your flight before its scheduled departure time and if eligible your Flight Delay Access Pass will be automatically activated when your flight is delayed by 120 minutes or more.

For multi-leg journeys, each flight must be registered separately. There are also no limits to the number of flights you can register.

Who does this service cover?

This service is complimentary for eligible Credit Cards. You can enjoy unlimited flight registrations on the Flight Delay Access Pass. In addition, you may invite up to four companions who are also travelling on the same flight to join you in the lounge.

If you are under 18 years old, you must be accompanied by an adult (over 18 years of age) to enter participating lounges.

AIRPORT LOUNGE ACCESS

Airport lounge access

Besides providing you with a quiet and comfortable space to relax in, airport lounges offer a wide array of amenities*:

  • Complimentary snacks and refreshments
  • Free newspapers and magazines
  • Free Wi-Fi and device charging stations
  • Conference and business facilities

HOW IT WORKS

How does it work?

  • To activate Flight Delay Access Pass simply register your flight online for yourself and your travel companion(s).
  • Flight registration must take place no later than the flight's actual departure time. You will need to register any additional or return flights separately. You will receive a confirmation email to acknowledge your registration.
  • Should you change your mind, you may cancel your registration prior to the scheduled departure time of your flight.
  • In the event of a flight delay announcement of 120 minutes or more, we will immediately send you an email with your Flight Delay Access Pass which will entitle you to complimentary airport lounge access*

    This service is also available in the case of rolling delays, eventually adding up to a qualifying delay of 120 minutes or more.
  • Simply present your Flight Delay Access Pass at any eligible lounge to redeem your complimentary admission.

* Subject to availability. Lounge restrictions apply. See Terms of Use below for full details.